Effective Date: January 2023

Welcome to The Skin Clinic (“we,” “us,” or “our”). By accessing or using our website, www.theskinclinic.ca (https://www.theskinclinic.ca), you (“Customer” or “you”) agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our site.

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1. Acceptance of Terms

By using our website, placing an order, or accessing any content, features, or services provided, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website.

2. Products and Services

We offer a variety of skincare products through our website. While we make every effort to accurately display products, prices, and descriptions, we cannot guarantee that the information is always up-to-date or free of errors. Products are subject to availability and may be discontinued or changed at any time without notice.

3. Account Responsibility

To make a purchase, you may be required to create an account. You agree to provide accurate, current, and complete information during the account creation process. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Order Acceptance and Billing

By placing an order, you make an offer to purchase the products in your cart. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.

All billing information provided must be accurate and complete. You agree to promptly update your account if any information changes.

5. Pricing and Payment

Prices for our products are subject to change at any time. All transactions are processed in Canadian dollars (CAD), and any applicable taxes or shipping fees will be added at checkout.

6. Shipping and Delivery

Shipping terms, fees, and delivery times will be specified at checkout. We are not responsible for delays caused by the carrier or customs during the delivery process. Risk of loss or damage to products passes to you upon delivery to the shipping address provided.

7. Returns and Refunds

Please refer to our Return Policy for details on returns, exchanges, and refunds.

- Return Shipping: Return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

- Refunds: Shipping fees and credit card processing fees are non-refundable. If you receive a refund, the original shipping cost and processing fees will be deducted from the refund amount.

- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash or credit.

If you have any questions or issues, contact us at info@theskinclinic.ca.

8. User Content

You may have the ability to submit reviews, comments, or other content to our website. By submitting any content, you grant us a non-exclusive, royalty-free license to use, display, and distribute such content on our site and in other marketing channels. You agree not to post any unlawful, defamatory, or infringing content.

9. Intellectual Property

All content on our website, including product images, text, logos, graphics, and software, is the property of The Skin Clinic or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from this website without our written permission.

10. Limitation of Liability

To the fullest extent permitted by law, The Skin Clinic shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount you paid for the product in question.

11. Indemnification

You agree to indemnify, defend, and hold harmless The Skin Clinic, its employees, affiliates, and agents from any claims, losses, or damages, including legal fees, arising from your use of the website or violation of these Terms of Service.

12. Modifications

We reserve the right to modify these Terms of Service at any time without prior notice. Any changes will be posted on this page with an updated "Effective Date." By continuing to use the website after changes are made, you agree to be bound by the updated terms.

13. Governing Law

These Terms of Service are governed by the laws of Ontario, Canada. Any disputes will be resolved in the courts located within Ontario, Canada.

14. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

The Skin Clinic

Website: www.theskinclinic.ca

Email: info@theskinclinic.ca

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By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.